Refunds
Updated 1 November 2026
Payment support
For purchases made through Polar Checkout, Polar is the merchant of record. Request a refund using the support information on your Polar receipt or contact support@ornaments.am with your purchase reference and reason. Do not send card details. We will help coordinate the request with Polar.
How requests are considered
Refund requests are considered under Polar’s buyer terms and applicable consumer law. Explain the problem and whether credits have been used. A request does not guarantee approval; mandatory withdrawal rights and remedies for faulty or undelivered services remain unaffected. Approved refunds are processed through the payment provider.
Failed artwork and refunded credits
A failed or safety-blocked generation returns its reserved credit automatically; that is different from a payment refund. Check your library before retrying. Approved payment refunds reverse the corresponding credits; if some have already been spent, the studio may need a payment review before further use. Contact us if a payment succeeded but credits are missing.